Clapham North MOT
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Privacy Policy

Privacy Policy

Clapham North MOT takes data protection very seriously and is committed to collecting and using as little data as necessary to provide you with an excellent service.

What information do we collect?

We may collect, store securely and use the following kinds of personal data:

  • Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views). This does not include names and specific addresses.

  • Information that you provide to us for the purpose of booking a Service or MOT. This also relates to any information you choose to send us via email using the email address and contact box. 

How will we use your data?

We will endeavour to keep your data secure and we will only use your submitted data in the following ways:

  • To complete our service of recording and confirming bookings for Services and MOTs.

  • To contact you of any changes to your bookings and issues relating to your vehicle/ motorcycle.

  • Occasionally, collected data may also be used for customer research purposes. This is however strictly for internal use only in order to review performance and improve customer service. It will not be given to any external parties.

  • In the event of a payment, to send statements and invoices to you, and collect payments from you.

  • To deal with enquiries and complaints made by or about you relating to the website.

  • To remind you that your MOT needs to be renewed.
     
  • Occasionally, we may ask you for feedback regarding our service so we can continually improve.
  • By making a booking with Clapham North MOT, you are agreeing to the above stated uses of your data. Please note that we will destroy your data upon request.

If you would like to have your data changed or destroyed

  • You may submit a formal request to us via email or call us. As per the Data Protection act, we will respond promptly and at most in 40 days.
     
  • Before completing this request, we are entitled to ask for any information we reasonably require to check the person’s identity. This is make sure there are no attempts at identity theft. To verify your identity we may: Phone you and verify details or request a scanned version of your driver’s licence or passport.
     
  • Upon completion of these steps, we will send you a copy of the personal information we have in our database and update details if necessary. If you would at this point like your details to be completely destroyed, we will process this promptly and remove all records from our databases.

Website Cookies

  • A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
     
  • We may use both “session” cookies and “persistent” cookies on this website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
     
  • The cookies used are part of Google Analytics which is used to analyse the performance of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/policies/privacy/.

Security of your personal data

  • We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Policy amendments

  • We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Third party websites

  • The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Third Party Services

  • The website uses a booking system which is run by an external service. This service states that they are fully encrypted and no part can be accessed without SSL encryption. They also store their data in a MySQL database at Amazon Web Services in Frankfurt, Germany.

Contact

  • If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to contact@claphamnorthmot.co.uk send us a letter to 629 Cottage Grove, Clapham North, SW9 9NJ.